{"id":3259,"date":"2024-11-20T12:54:02","date_gmt":"2024-11-20T09:54:02","guid":{"rendered":"https:\/\/softonefnb.gr\/privacy-policy\/"},"modified":"2026-02-16T12:02:48","modified_gmt":"2026-02-16T09:02:48","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/entersoftonefnb.gr\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;page-title-intro&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-primary-color%22:%91%22background_color%22%93}&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;page-intro-text&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Privacy Policy<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;policy-content&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: right;\">Publication date: January 2026<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong>Notification for the Processing of Personal Data<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>\n  The present website with the electronic address [softonefnb.gr] (hereinafter the \u201cWebsite\u201d) is owned by and operated under the management of the company under the trade name <strong>&#8220;ENTERSOFTONE F&#038;B SOCIETE ANONYME&#8221;<\/strong> with the distinctive title <strong>&#8220;ENTERSOFTONE F&#038;B S.A.&#8221;<\/strong> having its registered office at 8, Achilleos str. and Lambrou Katsoni str, P.C. 17674, Kallithea, Attica, Greece (hereinafter called as hereinafter the <strong>\u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d<\/strong>) a member company of ENTERSOFTONE Group. Our website Privacy Policy explains how we collect, use, disclose and otherwise process personal data when you visit and use our website, in accordance with Regulation (EU) 2016\/679 (GDPR) and applicable Greek and EU data protection legislation.\n<\/p>\n<p>\n  The <strong>Data Controller<\/strong> for the processing of your personal data is:\n<\/p>\n<p>\n ENTERSOFTONE F&#038;B S.A.<br \/>\n 8 Achilleos str. &#038; Lambrou Katsoni str.<br \/>\n 17674 Kallithea, Attica, Greece\n<\/p>\n<p>\n Our <strong>Data Protection Officer (DPO)<\/strong> is Dimitrios Kampourmalis. You may contact our Data Protection Officer at: <a href=\"mailto:dpo@entersoftone.gr\">dpo@entersoftone.gr<\/a>\n<\/p>\n<p>\n Your personal data is being provided in terms of your visit to our website and the completion of the provided contact form, namely:\n<\/p>\n<table>\n<tr>\n<td>\n\t  <strong>Source of data collection<\/strong>\n\t<\/td>\n<td>\n\t  <strong>Categories of Personal Data<\/strong>\n\t<\/td>\n<td>\n\t  <strong>Purpose<\/strong>\n\t<\/td>\n<td>\n\t  <strong>Legal basis of processing (Articles of the GDPR)<\/strong>\n\t<\/td>\n<\/tr>\n<tr>\n<td>Website visit<\/td>\n<td>\n\t  IP address <\/p>\n<p>\t  Device and browser information<\/p>\n<p>\t  Log files and technical identifiers<\/p>\n<p>\t  Cookie and similar technology data\n\t<\/td>\n<td>\n\t  Ensuring website security and stability<\/p>\n<p>\t  Preventing fraud and misuse<\/p>\n<p>\t  Technical operation and performance optimisation\n\t<\/td>\n<td>\n\t  Article 6, par. 1 (f) &#8211; the processing is necessary for the purposes of the legitimate interests pursued by the Company and in particular for security reasons and to ensure the proper functioning of the website<\/p>\n<p>\t  Article 6 par. 1(a) \u2013 processing takes place only following the data subject&#8217;s prior consent (for optional cookies)\n\t<\/td>\n<\/tr>\n<tr>\n<td>Contact form \/ Communication via our website<\/td>\n<td>\n\t  Name and surname <\/p>\n<p>\t  Email address<\/p>\n<p>\t  Telephone number<\/p>\n<p>\t  Subject and content of your message<\/p>\n<p>\t  Keystrokes are recorded only at the interaction level.<\/p>\n<p>\t  Field content is masked by default (e.g. password fields, email addresses, free-text inputs).\n\t<\/td>\n<td>\n\t  Responding to enquiries and requests<\/p>\n<p>\t  Pre-contractual communication<\/p>\n<p>\t  Corporate and business communication\n\t<\/td>\n<td>\n\t  Article 6(1)(b) GDPR \u2013 steps prior to entering into a contract<\/p>\n<p>\t  Article 6(1)(f) GDPR \u2013 legitimate interest in business communication\n\t<\/td>\n<\/tr>\n<tr>\n<td>Use of Chat Assistant<\/p>\n<p>\tThe Website provides a chat assistant to facilitate communication with visitors.<\/td>\n<td>\n\t  When using the chat, personal data may be submitted, such as message content and any contact details the data subject chooses to share.\n\t<\/td>\n<td>\n\t  Responding to enquiries and requests<\/p>\n<p>\t  Pre-contractual communication<\/p>\n<p>\t  Corporate and business communication\n\t<\/td>\n<td>\n\t  Processing is carried out for the handling of requests, the provision of information and for pre-contractual and business communication purposes, pursuant to Article 6(1)(b) and (f) GDPR.\n\t<\/td>\n<\/tr>\n<tr>\n<td>CCTV<\/td>\n<td>\n\t  Video footage\n\t<\/td>\n<td>\n\t  CCTV is used solely for:<\/p>\n<p>\t  protection of individuals,<\/p>\n<p>\t  prevention and investigation of unlawful acts,<\/p>\n<p>\t  protection of property and facilities.\n\t<\/td>\n<td>\n\t  Article 6(1)(f) GDPR (legitimate interest), following a documented balancing test.\n\t<\/td>\n<\/tr>\n<\/table>\n<h4>\n  <strong>Recipients of Personal Data<\/strong><br \/>\n<\/h4>\n<p>\n  Your personal data may be accessed by:\n<\/p>\n<ul>\n<li>Authorized personnel of the Company<\/li>\n<li>External service providers acting as <strong>data processors<\/strong> (e.g. IT hosting, website maintenance, analytics providers), subject to Article 28 GDPR agreements<\/li>\n<\/ul>\n<p>\n  We do <strong>not<\/strong> sell or trade your personal data.\n<\/p>\n<h4>\n  <strong>Data Retention<\/strong><br \/>\n<\/h4>\n<p>\n  We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:\n<\/p>\n<ul>\n<li>Website technical data: up to <strong>12 months<\/strong>, unless required longer for security incidents<\/li>\n<li>Contact form data: up to <strong>24 months<\/strong> from the last communication, unless further retention is required for legal or contractual reasons<\/li>\n<li>Cookie data: as specified in the <a href=\"https:\/\/entersoftonefnb.gr\/en\/cookies-policy\/\">Cookie Policy<\/a><\/li>\n<\/ul>\n<p>\n  After the expiry of the applicable retention period, data is securely deleted or anonymised.\n<\/p>\n<h4>\n  <strong>International Data Transfers<\/strong><br \/>\n<\/h4>\n<p>\n  Where personal data is transferred outside the European Economic Area (EEA), including to providers located in the United States (e.g. analytics services), such transfers are carried out only:\n<\/p>\n<ul>\n<li>After your explicit consent, where required, and<\/li>\n<li>Using appropriate safeguards in accordance with Articles 44\u201349 GDPR, such as:\n<ul style=\"list-style-type: circle; list-style-position: inside;\">\n<li>Standard Contractual Clauses (SCCs)<\/li>\n<li>Supplementary technical and organisational measures<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\n  Further information on safeguards may be requested from our DPO.\n<\/p>\n<h4>\n  <strong>Cookies<\/strong><br \/>\n<\/h4>\n<p>\n  The Website uses cookies and similar technologies.\n<\/p>\n<ul>\n<li><strong>Strictly necessary cookies<\/strong> are placed automatically and are required for the proper functioning of the Website.<\/li>\n<li><strong>Optional cookies<\/strong> (e.g. analytics, performance, functionality) are used <strong>only after your explicit consent<\/strong>, provided via our cookie banner.<\/li>\n<\/ul>\n<p>\n  You may manage or withdraw your consent at any time through the cookie banner settings tool available on the Website.\n<\/p>\n<p>\n  For detailed information, please consult our <a href=\"https:\/\/entersoftonefnb.gr\/en\/cookies-policy\/\">Cookie Policy<\/a>, which forms an integral part of this Privacy Notice.\n<\/p>\n<h4>\n  <strong>Similar Technologies<\/strong><br \/>\n<\/h4>\n<p>\n  <strong>A. Technical &#038; Online Identifiers<\/strong>\n<\/p>\n<ul>\n<li>IP address (in truncated \/ masked form)<\/li>\n<li>Cookie ID \/ Clarity user identifier<\/li>\n<li>Device type, operating system, browser<\/li>\n<li>Screen resolution<\/li>\n<li>Session ID<\/li>\n<li>Timestamp<\/li>\n<\/ul>\n<p>\n  <strong>B. Usage \/ Behavioural Data<\/strong>\n<\/p>\n<ul>\n<li>Navigation within the application (page views, clicks)<\/li>\n<li>Scroll activity<\/li>\n<li>Mouse movements<\/li>\n<li>Session duration<\/li>\n<li>Interaction paths (heatmaps, session recordings)<\/li>\n<\/ul>\n<p>\n  <strong>C. Communication Metadata<\/strong>\n<\/p>\n<ul>\n<li>Referrer URL<\/li>\n<li>Language settings<\/li>\n<li>Time zone (at a technical level)<\/li>\n<\/ul>\n<p>\n  <strong>D. Data Potentially Captured via Forms<\/strong>\n<\/p>\n<ul>\n<li>Keystrokes recorded only at the interaction level<\/li>\n<li>Field content is masked by default (e.g. password fields, email addresses, free-text inputs)<\/li>\n<\/ul>\n<h4>\n  <strong>Security Measures<\/strong><br \/>\n<\/h4>\n<p>\n  We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including protection against unauthorized access, loss, alteration or unlawful processing.\n<\/p>\n<h4>\n  <strong>Data Subject Rights<\/strong><br \/>\n<\/h4>\n<p>\n  You have all relevant rights under the GDPR, and in particular the right to information, access, rectification, erasure (\u201cto be forgotten\u201d), restriction of processing, data portability, objection and withdrawal of consent. Please submit your requests responsibly. For any issue related to the processing of your personal data, you can contact our DPO by email: <a href=\"mailto:dpo@entersoftone.gr\">dpo@entersoftone.gr<\/a>\n<\/p>\n<h4>\n  <strong>Right to Lodge a Complaint<\/strong><br \/>\n<\/h4>\n<p>\n  For further information and advice on your rights or to submit a complaint, you may contact the Hellenic Data Protection Authority: <br \/>\n  Kifissias 1-3, P.C. 115 23, Athens, Greece <br \/>\n  Telephone: +30-210 6475600 <br \/>\n  E-mail: <a href=\"mailto:contact@dpa.gr\">contact@dpa.gr<\/a>.\n<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy PolicyPublication date: January 2026 &nbsp; Notification for the Processing of Personal Data &nbsp; The present website with the electronic address [softonefnb.gr] (hereinafter the \u201cWebsite\u201d) is owned by and operated under the management of the company under the trade name &#8220;ENTERSOFTONE F&#038;B SOCIETE ANONYME&#8221; 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